Frequently Asked Questions

Cake Card is super simple - you choose the Occasion you're sending a Cake Card for, choose your design, write a personalized message to the recepient, pick the number of cake slices & cake flavour(s) you want, and choose a target date for delivery! We then prepare your Cake Card fresh on the day we ship it out to the recepient.

Cake Card is based and ships out from Vaughan, Ontario, Canada.

Cake Card delivers across Canada and the United States.

You can specify your target delivery date after you've chosen the design & flavours you want, and we'll strive to have it reach your recepient by that date. Please make sure at check out that the number of shipping days required aligns with your target delivery date. We are not responsible for any late packages that are out of our control (delays with the courier once we have handed them over) and no refunds will be given. We use Xpresspost via Canada Post AND Purolator for all Canadian orders, and UPS for US orders. Please note that there is always a risk of delays with the shipping companies, ESPECIALLY when using Xpresspost, so we recommend choosing a target delivery date that is 1-2 business days ahead of when you need it. The target delivery date is NOT a guarantee, but we do our part to ship it out on time.

You can select your preferred "target date" for delivery. While courier delays are rare, we recommend choosing a target delivery date 1–2 business days before your special occasion to ensure your Cake Card arrives on time. Exact delivery dates & times cannot be guaranteed although we do our part to ship out your packages on time. Once the package is with the courier, we cannot be held responsible for delays. WE DO NOT REFUND FOR ANY DELAYS OR INCORRECT ADDRESSES GIVEN TO US. You can find more information on each product page under "Shipping".

We specify Front Door as a preference, however if no one is home to receive the delivery, or Front Door is not an option for us to choose, it will be left in the mailbox and the email address on file that you used to place the order will receive the delivery notification. Please ensure you leave your email address when checking out!

Our cake slices are baked fresh, and are fresh for up to 6 days including the day we ship it out. We recommend refrigerating the cake upon receipt if not eating right away, and serving it at room temperature. Each Cake Card has a Best Before date stamped in the box.

At this time, Cake Card is not able to accommodate specific allergies, as our kitchen handles nuts, wheat, dairy, soya, gluten, and eggs. 

Absolutely! Please reach out to us by email at cakecardco@gmail.com so we can discuss the details of your group order.